Make a grand statement with this stunning floral arrangement. A lavish display of roses, gerberas, carnations, and other seasonal blooms, artfully arranged in a crystal vase. This elegant centerpiece is perfect for grand celebrations, corporate events, or expressing heartfelt congratulations. Quick flower & gift delivery across Abu Dhabi and UAE

Delivery & Shipping

Users can upload recipient phone numbers from their phone contact list which can be used by KKOCH, its holding company, service provider or contractor to contact the recipient for the delivery of order.

We only use the information shared by the user for the execution of his/her order.
When you use our website, we collect and store your information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our website to make your experience safer and easier. More importantly, while doing so we collect Delivery information from you that we consider necessary for achieving this purpose.

If you choose to buy on the website, we collect information about your buying behaviour. If you transact with us, we collect some additional information, such as a billing address, other payment instrument details and tracking information from cheques or money orders etc.

If you send us Personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you.

(KKOCH) will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

KKOCH shall not be responsible for the refusal of the recipient to receive a 
gift/arrangement.

Unsuccessful deliveries arising from the recipient not being present at time of delivery at the address supplied by the sender. When a bank refund is applied, such refunds will be done only through the original mode of payment of the credit or debit cards used in placing orders through the online payment gateway on KKOCH Platforms. We will do our best to process your refund promptly. 

KKOCH is not responsible and does not guarantee refund for cases where:

Decreased product quality due to an incorrect delivery address supplied by the sender, or a re-route requested by the sender.

Product quality problems caused by improper handling by the recipient. If your delivery identifiable information changes, or if you no longer desire our service, you may correct, update, or delete by emailing our Customer Support at operations@kkoch.ae

Contact

If you have any questions about these Terms & Conditions, please contact us at management@kkoch.ae