Users can upload recipient phone numbers from their phone contact list which can be used by KKOCH, its holding company, service provider or contractor to contact the recipient for the delivery of order. We only use the information shared by the user for the execution of his/her order.

When you use our website, we collect and store your information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to
customize our website to make your experience safer and easier. More importantly, while doing so we collect Delivery information from you that we consider necessary for achieving this purpose.

If you choose to buy on the website, we collect information about your buying behaviour. If you transact with us, we collect some additional information, such as a billing address, other payment instrument details and tracking information from cheques or money orders etc.

If you send us Personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you.

We collect Delivery identifiable information (email address, name, phone number, other payment instrument details, etc.) from you when you set up a free account with us. While you can browse some sections of our Website without being a registered member, certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests.

(KKOCH) will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

If your delivery identifiable information changes, or if you no longer desire our service, you may correct, update, or delete by emailing our Customer Support at operations@kkoch.ae

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

1) Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.

2) Contact Data includes billing address, delivery address, email address and telephone numbers.

3) Financial Data includes bank account and payment card details. For transactions with online debit/credit cards, we transmit your entire card information to the appropriate debit/credit card company in an encrypted format with globally accepted rules and applications during order processing. Upon your discretion, we keep a part of your card information in an encrypted format, taking precaution to maintain physical, electronic, and procedural safeguards over your credit card information.

4) Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.

-

5) Technical Data includes internet protocol (IP) address, Personal Identifiable Information (PII), your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our platforms.

6) Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.

7) Usage Data includes information about how you use our platforms, products and services.

8) Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We do not collect any Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

You may access your Personal Information from your user account with KKOCH. You may also correct your personal information or delete such information from your user account directly. You can delete your account directly from the My Account option.

Special Offers and Updates
We may occasionally send you information on products, services, special deals, and promotions. Out of respect for your privacy, we present the
option not to receive these types of communications.

Press Releases and Newsletters
If you request to receive our press release(s) or newsletter(s), we will use your name and email address to send these documents to you. Out of
respect for your privacy, please contact us if you subsequently wish to be removed from this mailing list.

Service-related Announcements
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is suspended for
maintenance, we might send you an email advising you of this.If you no longer wish to receive our press releases, newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at operations@kkoch.ae

We may share your information with our other corporate entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services; and to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity. Those entities and affiliates may not market to you because of such sharing unless you explicitly opt-in. We may disclose your information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose your information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms and Conditions or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or Personal safety of our users or the general public.

Our website links to other websites that may collect Delivery identifiable information about you. KKOCH is not responsible for the privacy practices or the content of those linked websites.

We use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites to provide advertisements about goods and services of interest to you.

The security of your information is important to us. We do not use any encryption on our forms, as we do not collect credit card numbers, social security numbers or any other sensitive information that can be used in identity theft.

-

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

We reserve the right to update or modify our platforms or this Policy at any time and from time to time without prior notice. Any revisions to this Policy will be effective upon posting. You should review this Policy periodically to ensure you are aware of any changes, through any of our platforms. If you object to any changes to this Policy, you must cease using our platforms. Your continued use of our platforms after any changes or revisions to this Policy indicates your agreement to the terms of the revised Policy.

If you have any questions about these Terms & Conditions, please contact
us at management@kkoch.ae